Our work integrates the business goals of our clients with the needs of their customers.
We provide customized research programs to help you discover your customers’ characteristics, motivations, preferences, needs, and contexts of use including:
Our user-centered design process focuses on understanding user needs upfront and obtaining feedback throughout the design process. Our deliverables include:
We uncover usability issues in concepts, prototypes, and finished products. Our in-house and portable usability labs get you the results you need when and where you need them. Our services include:
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Blink has established partnerships with market research and focus group facilities throughout the US, including major metropolitan areas and smaller cities. We can arrange a usability testing facility in virtually any city, suburb, or region of interest. We have also conducted usability tests and user research projects internationally using a combination of our own researchers or by partnering with local usability consultants. The table below shows a sample of some of the cities in which we have tested or conducted user research throughout North America, Europe, Asia, and Australia:
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Blink has helped us with major re-crafting of our user interface for online products. Their advice and designs helped us meet our goal of ‘Getting more people to use more product more often."
Mason White, Vice President & General Manager, LexisNexis